- You may request a return/refund if the item is in its original, saleable condition, unused, with original packaging and tags, within 7 days from receipt of goods.
- For stitched or customised items, returns/exchanges are not eligible, unless there is a manufacturing defect.
- Customers bear the cost of sending items back to us for return unless the item is confirmed to be faulty or incorrect.
- If you receive a defective or incorrect item: contact us within 48 hours of receiving your parcel. Items must be returned within 14 days in unused condition, with original packaging. Once verified, you will receive a full refund including original delivery charges.
- Refunds will be processed within up to 14 days of our receipt of the returned goods and inspection. You will receive email notification when the refund has been processed.